How can we help?
Answers to common questions about our apps. Can't find what you need? Email us at contact@draco-studio.com.
General
Do I need an account to use your apps?
No. Our apps are designed to work without sign-up. You can start using them the moment you open them.
Which devices are supported?
Our apps are built for iPhone and are compatible with recent versions of iOS. The App Store listing for each app shows the exact requirements.
How do I report a bug or request a feature?
Email contact@draco-studio.com with the app name, your iOS version, and a description or screenshot. We read everything.
Privacy
Where is my data stored?
On your device. Our apps process your content locally and don't upload it to our servers. See our Privacy Policy for full details.
Do you use tracking or analytics SDKs?
We avoid third-party tracking SDKs. Where an app uses basic, privacy-respecting diagnostics, it's disclosed in that app's privacy information.
Subscriptions & purchases
How do I manage or cancel a subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select the app, and choose to change or cancel your plan.
How do I restore a purchase?
Open the app, go to its paywall or settings, and tap Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.
How do refunds work?
Purchases and refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for an App Store transaction.
Still need a hand?
We're happy to help directly. Reach out and we'll get back to you, usually within 24 hours.
Email support